Contact Us
We Are Here to Help
Thank you for visiting ModelKitsHub. Our customer support team is available to assist with product questions, order updates, shipping inquiries, returns, refunds, and general website assistance.
For the fastest service, please include your full name, order number, and a brief description of your request when contacting us.
Customer Support
Email: support@modelkitshub.store
Phone: 0488 391 650
Website: modelkitshub.store
Business Address
ModelKitsHub
Suite 402, Level 4/250 Pitt Street
Sydney NSW 2000
Australia
Order Assistance
When contacting us regarding an existing order, please provide:
- Your full name
- Your order number
- The email address used at checkout
- A description of your question or concern
- Relevant photographs if your item arrived damaged, defective, or incorrect
Our support team aims to respond within 1–2 business days. Response times may be slightly longer during weekends, public holidays, or periods of unusually high demand.
Returns and Refunds
To request a return or refund, email support@modelkitshub.store within 30 days of receiving your order. Please do not send a return to our business address before receiving return instructions from our support team.
Approved returns are free, and no restocking fee will be charged.
Contact Form
Your Shopify contact form may include the following fields:
- Name
- Email address
- Phone number
- Order number
- Subject
- Message
By submitting a contact request, you confirm that the information provided is accurate and may be used to respond to your inquiry.