Shipping policy

Shipping Policy

Last updated: August 6, 2026

This Shipping Policy explains how orders placed through modelkitshub.store are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

ModelKitsHub provides free standard shipping to supported destinations worldwide.

No minimum purchase amount is required to qualify for standard free shipping unless a specific promotion or product page states otherwise.

Free shipping refers to the standard delivery charge. Customs duties, import taxes, local government fees, or optional expedited services may not be included.

2. Estimated Delivery Time

Our estimated delivery timeframe is 7–10 days.

This estimate generally begins after your order has been successfully confirmed. Customers will receive shipping information when it becomes available.

Delivery times are estimates and may vary depending on:

  • Destination country or region
  • Carrier capacity
  • Customs processing
  • Public holidays
  • Severe weather
  • Local delivery conditions
  • Address accuracy
  • Events outside reasonable control

We will make reasonable efforts to assist when an order is delayed.

3. Order Processing

Orders are reviewed before dispatch to confirm payment, product availability, and delivery details.

Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.

You will be contacted if further information is needed to complete your order.

4. Shipping Confirmation

When your order has been dispatched, we may send a shipping confirmation containing:

  • Your order number
  • The shipping carrier
  • A tracking number, where available
  • A tracking link
  • The destination address
  • An estimated delivery update

Tracking information may require additional time to become active after dispatch.

5. Multiple Packages

An order containing several products may be shipped in separate packages.

Packages may arrive on different dates. You will not be charged additional standard shipping fees when we divide an order into multiple shipments.

6. Address Accuracy

Customers must provide a complete and accurate shipping address at checkout.

Please review:

  • Recipient name
  • Street number and street name
  • Apartment, suite, or unit number
  • City or suburb
  • State, province, or region
  • Postal code
  • Country
  • Contact phone number

Contact us immediately if an address correction is required. We cannot guarantee changes after an order has been processed or dispatched.

7. Incorrect or Incomplete Addresses

If a package cannot be delivered because the address supplied was incomplete or incorrect, it may be delayed, returned, or held by the carrier.

Please contact support@modelkitshub.store so that we can review the available options.

Additional costs caused solely by incorrect customer-provided information may be the customer’s responsibility where permitted by law.

8. International Customs and Import Charges

International shipments may be inspected by customs authorities.

Depending on the destination, the recipient may be responsible for customs duties, import taxes, brokerage charges, or other government fees. ModelKitsHub does not control these charges.

Customers should consult their local customs authority when they require information about potential import costs.

9. Tracking an Order

Where tracking is available, use the tracking link in your shipping confirmation.

Tracking updates are provided by the carrier and may occasionally be delayed. A temporary lack of tracking activity does not necessarily mean that a shipment has stopped moving.

Contact us if your tracking information has not updated for an extended period.

10. Delayed Deliveries

Although most orders arrive within the estimated timeframe, delays may occasionally occur.

Please contact us if your order has not arrived after the expected delivery period. We may:

  • Review the tracking history
  • Contact the carrier
  • Confirm the shipping address
  • Open a delivery investigation
  • Arrange an appropriate resolution where necessary

11. Lost Packages

A package may be treated as lost when the carrier confirms loss or when a reasonable delivery investigation is completed without locating the shipment.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate remedy.

12. Damaged Packages

If your package arrives visibly damaged, photograph:

  • The outer packaging
  • The shipping label
  • The internal packaging
  • The damaged product
  • Any missing or broken components

Contact support@modelkitshub.store with your order number and photographs.

Do not discard the packaging until our team has reviewed your request, as the carrier may require it during an investigation.

13. Marked Delivered but Not Received

When tracking shows that a package was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members, neighbours, reception staff, or building management.
  3. Review any carrier delivery photograph or notice.
  4. Wait briefly, as some carriers record delivery before final handover.
  5. Contact us if the package remains missing.

We will assist with the carrier investigation where reasonably possible.

14. Refused or Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to the sender.

Contact us to discuss reshipment, return, or refund options. Any resolution will depend on the circumstances and applicable law.

15. Shipping Restrictions

We may be unable to deliver to certain locations because of carrier restrictions, sanctions, legal requirements, natural disasters, or service limitations.

If we cannot fulfil an order to the supplied destination, we will contact the customer and issue a refund where appropriate.

16. Delivery Responsibility

Risk in the product transfers only as provided by applicable law.

Nothing in this Shipping Policy limits rights relating to non-delivery, damaged goods, incorrect goods, or products that fail applicable consumer guarantees.

17. Contact Us

For shipping support, contact:

Email: support@modelkitshub.store
Phone: 0488 391 650

Address:
ModelKitsHub
Suite 402, Level 4/250 Pitt Street
Sydney NSW 2000
Australia

4. Contact Information Policy

Last updated: August 6, 2026

This Contact Information Policy explains how customers, website visitors, service providers, and other parties may communicate with ModelKitsHub.

1. Official Contact Details

Business and trading name: ModelKitsHub
Website: modelkitshub.store
Email: support@modelkitshub.store
Phone: 0488 391 650

Business address:
Suite 402, Level 4/250 Pitt Street
Sydney NSW 2000
Australia

2. Customer Support Requests

You may contact us regarding:

  • Product information
  • Product availability
  • Order confirmation
  • Address corrections
  • Shipping and tracking
  • Delayed or missing deliveries
  • Damaged or incorrect products
  • Returns and refunds
  • Website technical issues
  • Payment questions
  • Complaints and feedback
  • Legal or intellectual property matters

3. Information to Include

To help us respond efficiently, include:

  • Your full name
  • Your order number, where applicable
  • The email address used at checkout
  • Your telephone number, where necessary
  • A clear description of your request
  • Relevant photographs or supporting documents

Please do not send full payment-card information, passwords, or other unnecessary sensitive information by email.

4. Response Times

Our support team aims to respond within 1–2 business days.

Response times may be longer during:

  • Weekends
  • Public holidays
  • Major sales or promotions
  • Carrier disruptions
  • Periods of unusually high inquiry volume

Submitting multiple messages about the same issue may slow processing. Please reply to the existing email conversation where possible.

5. Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible.

We cannot guarantee changes after fulfilment has begun. Where an order has already shipped, the customer may use the return process after delivery.

6. Returns and Refunds

Return requests must be initiated by emailing support@modelkitshub.store.

Do not send products to the listed business address unless our support team has expressly instructed you to do so. The appropriate return facility may be different from our administrative address.

7. Complaints

We take customer concerns seriously.

A complaint should include:

  • The nature of the issue
  • Relevant order details
  • The outcome you are seeking
  • Supporting evidence, where applicable

We will review the matter fairly and provide a response or update within a reasonable timeframe.

Nothing in this process limits your right to contact an authorised consumer protection body or pursue another remedy available by law.

8. Product Safety Concerns

Contact us promptly if you believe a product presents an unexpected safety risk.

Please stop using the affected product where continued use may cause harm and provide:

  • The product name
  • Your order number
  • Photographs
  • A description of the issue
  • Details of any incident

We may request further information to investigate the concern.

9. Intellectual Property Notices

Notices concerning copyright, trademarks, photographs, product designs, or other intellectual property should be sent to support@modelkitshub.store.

Include:

  • Your identity and contact information
  • A description of the protected material
  • The location of the material on our website
  • The basis of your claim
  • Evidence of ownership or authority

10. Privacy-Related Inquiries

Questions about personal information, marketing communications, access requests, or data corrections may be submitted to support@modelkitshub.store.

We will handle personal information requests in accordance with applicable privacy obligations.

11. Formal Notices

Formal legal notices should be sent by email and, where legally required, by post to the business address stated above.

A notice should clearly identify:

  • The sender
  • Contact details
  • The nature of the notice
  • The relevant order or transaction
  • Any requested response date
  • Supporting documents

12. Unacceptable Communications

We may limit communications that contain threats, harassment, discriminatory abuse, malicious attachments, repeated spam, or unlawful content.

This does not prevent customers from making legitimate complaints or exercising legal rights.

13. Accuracy of Contact Information

We aim to keep our contact information current.

Any updated details will be published on modelkitshub.store. Customers should use the latest information displayed on the website.