Terms of Service

Last updated: August 6, 2026

These Terms of Service govern your access to and use of modelkitshub.store, including purchases made through the website.

Throughout these Terms, “ModelKitsHub,” “we,” “us,” and “our” refer to the operator of modelkitshub.store. “Customer,” “you,” and “your” refer to any person who visits the website, creates an account, submits information, or purchases a product.

By accessing the website or placing an order, you agree to these Terms.

1. Website Use

You may use this website only for lawful personal or commercial shopping purposes.

You must not:

• Use the website for unlawful, fraudulent, or deceptive activity
• Attempt to gain unauthorised access to the website or another customer’s account
• Introduce malicious software, viruses, or harmful code
• Interfere with the security or operation of the website
• Collect customer information without authorisation
• Copy or commercially exploit website content without permission
• Submit false information or impersonate another person
• Use automated systems to overload, scrape, or disrupt the website

We may restrict access where reasonably necessary to protect the website, customers, or our business.

2. Eligibility

By placing an order, you confirm that:

• You are legally capable of entering into a binding agreement
• You are authorised to use the selected payment method
• The information you provide is complete and accurate
• You are purchasing products for lawful purposes

Where you are under the legal age required to enter a contract, a parent or legal guardian must complete the purchase.

3. Product Information

We aim to present product descriptions, dimensions, materials, colours, photographs, and availability as accurately as reasonably possible.

However:

• Screen settings may affect how colours appear
• Artificial flowers may require reshaping after transportation
• Minor variations may occur between production batches
• Packaging may be updated without changing the essential product
• Decorative arrangements shown in photographs may include props that are not part of the purchase

The product description on the relevant product page identifies what is included.

Nothing in this section limits your rights where a product is materially different from its description or does not satisfy an applicable consumer guarantee.

4. Prices and Currency

Prices are displayed in the currency shown on the website or during checkout.

Prices may change without notice, but a change will not affect an order already accepted unless an obvious pricing error has occurred.

Any applicable taxes, duties, or charges will be displayed where required or explained during checkout.

5. Orders

Submitting an order is an offer to purchase the selected products.

After you place an order, you may receive an automated confirmation. This confirms that we received the order but does not always mean the order has been finally accepted.

We reserve the right to refuse or cancel an order where:

• The product is unavailable
• Payment cannot be authorised
• The shipping address is incomplete or unsupported
• Fraud or unauthorised activity is reasonably suspected
• An obvious pricing or product-information error has occurred
• The order would violate applicable law

If we cancel an order after payment has been collected, we will issue an appropriate refund.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

You agree to provide current and accurate billing information. You authorise us and our payment providers to process the amount shown when the order is submitted.

We do not guarantee that every payment method will be available in every country.

7. Shipping and Delivery

We offer free standard shipping worldwide.

The estimated delivery timeframe is 7–10 days, unless a different estimate is displayed on the product page or during checkout.

Delivery estimates are not absolute guarantees. Delays may occasionally arise because of customs inspections, carrier disruptions, severe weather, public holidays, incorrect addresses, local delivery restrictions, or events outside reasonable control.

Further information is available in our Shipping Policy.

8. International Orders

International customers are responsible for providing accurate delivery details and complying with local import requirements.

Customs duties, import taxes, or government charges may apply in certain destinations. These charges are separate from our free shipping service unless expressly stated otherwise during checkout.

9. Returns and Refunds

We provide free returns and refunds within 30 days, subject to our Return and Refund Policy.

The voluntary 30-day policy does not replace or restrict any statutory consumer rights.

10. Promotional Offers

Discount codes, promotional prices, gifts, or special offers may be subject to additional conditions, including:

• Validity dates
• Minimum order amounts
• Product exclusions
• Single-use restrictions
• Geographic limitations
• Non-combination with other offers

Promotions cannot be redeemed for cash unless required by law.

11. Customer Accounts

Where account functionality is available, you are responsible for maintaining the confidentiality of your login information.

Notify us promptly if you believe your account has been accessed without authorisation.

We may suspend an account where reasonably necessary to investigate security risks, fraud, misuse, or violations of these Terms.

12. Intellectual Property

The website and its content, including text, graphics, layout, branding, photographs, icons, and original design elements, are owned by or licensed to ModelKitsHub and are protected by applicable intellectual property laws.

You may view and use the website for personal shopping purposes. You may not reproduce, sell, distribute, modify, republish, or commercially exploit website content without prior written permission.

13. Customer Reviews and Submissions

When you submit a review, photograph, comment, or other content, you confirm that:

• You have the right to submit it
• It is accurate to the best of your knowledge
• It does not violate another person’s rights
• It is not unlawful, abusive, misleading, or defamatory
• It does not contain malicious code or unauthorised advertising

Where legally permitted, you grant us permission to display and use submitted content in connection with our website and marketing.

14. Third-Party Services

The website may use third-party providers for payments, hosting, analytics, shipping, communication, or other services.

Your use of certain third-party features may also be governed by the provider’s terms. We are not responsible for third-party websites that we do not own or control.

15. Product Use

Products must be used for their intended decorative purpose and in accordance with any product-specific instructions.

Customers are responsible for determining whether a product is suitable for their intended location, arrangement, event, or environment.

16. Disclaimer

We aim to keep the website accurate and available. However, the website may occasionally contain technical errors, interruptions, or outdated information.

To the maximum extent permitted by law, the website is provided without guarantees regarding uninterrupted access or the absence of technical faults.

Nothing in these Terms excludes any warranty, guarantee, liability, or remedy that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, ModelKitsHub will not be liable for indirect, incidental, or consequential losses arising from website use or product purchase where such liability may legally be limited.

Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

This section does not limit liability for fraud, wilful misconduct, personal injury caused by negligence, or any other liability that cannot legally be restricted.

18. Indemnification

To the extent permitted by law, you agree to indemnify ModelKitsHub against losses arising directly from your unlawful use of the website, infringement of another party’s rights, or material breach of these Terms.

This obligation does not apply where the loss was caused by our negligence, unlawful conduct, or breach of statutory duty.

19. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia.

Any dispute will be subject to the jurisdiction of the courts and tribunals legally authorised to hear the matter.

This clause does not prevent a consumer from relying on mandatory rights available under the laws of their place of residence.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent legally permitted.

21. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices, website functionality, or legal obligations.

The revised version will be published on this page with an updated revision date.

22. Contact Information

Questions about these Terms may be sent to:

Email: support@modelkitshub.store
Phone: 0488 391 650

Address:
ModelKitsHub
Suite 402, Level 4/250 Pitt Street
Sydney NSW 2000
Australia